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I'm not likely to ever forget what happened last night. As we walked back to our room after dinner, two Caesars Palace employees asked if we wanted to see Elton John and handed us two tickets to sit on the upper deck. They said "You gotta go now," which meant just as...

Artists, entrepreneurs, bloggers, business owners, writers get their inspiration in all sorts of ways: in the shower, meditating, running, walking the dog, swimming, reading, from teachers, mentors, movies. I'm sure I've missed some; feel free to remind me.  More and...

So true: It doesn't happen right away. Have you ever looked back at your life and noticed that so many of the wishes and dreams you once had have come true? They didn't come true when you were really actively wanting, did they? No. Wishes, visions and success are...

Thanksgiving is a very special time, filled with reminders of everything we have ... and it is so very much!  It is a celebration of the bounty and generosity of the Earth, of our planet, of our lives. Today, I am celebrating you: friends, family, readers, fellow...

Creating, delivering, innovating are all processes with peaks and valleys; not linear, not flat. What do you think? Is it less productive to spend time mulling a new development or researching a new idea? How about courting the muses for inspiration? Do you feel...

Are you in your work space right now? Look around you. What do you see? Are the objects, images and reminders that surround you uplifting? Do you love every thing you see? Do you have a sense of well-being when you enter your work area, or does it make you cringe? If...

Each of us comes into our life with a set of skills, gifts and qualities unique and specific to us. All of us want to be successful. As I finished posting my recent article on success, I thought again about what it feels for me to be truly successful. And for me, that...

Being all things to all people ... except perhaps your true Self to you. It's part of every woman's dilemma, and even more so now with so many choices, such an accelerated pace of life, so many expectations and opportunities. We hear our calling, the call of our...

Today is Blog Action Day. A day to give back. Bloggers were asked to dedicate our articles to the issue of poverty. So instead of writing about customer service, training or success, today I'm doing my part to bring attention to this world-wide challenge. We are all...

Generally when we have an image of our success we think about money, paying bills easily, prestige, travel, maybe acquiring something we've wanted a long time. But in reality when we think about success and about these things we are after a feeling. That feeling is...

Tim Ferris' recent blog entry  got my interest.  His statement "The Sky is Falling" captures our current economic environment and makes me think about being grateful. Strange? Not really.   An attitude of gratitude is one of the greatest gifts we can give ourselves...

As a trainer and motivator, I'm fascinated by the impact people have on their work environment, their peers, on those closest to them. This weekend I watched a bit of The Players Golf Championship. Beautiful day, great players but, frankly it was a bit ... dare I say...

It had been a while since I had spoken to my friend. He feels called to embark on a new learning and discovery journey. Everything's pointing him in that direction but it is a big step and he is cautiously concerned. In talking with him, it was obvious to me...

When we're in the zone, enthused and energized we can feel like Leo DiCaprio in Titanic "I'm the ... King of the World!" We feel we can help our people, motivate them to be better at what they do. We want to share, make a positive difference in their attitude.  But...

We asked a group of customer service reps to choose what training area they needed help with to take their work from good to great. Was it Stress Management? Communication Skills? Time Management? Most CSRs chose "Handling Upset Customers" as their top training need....