Imagine. It’s your free afternoon. You are going to the spa. The receptionist calls you two hours ahead of your appointment and says they look forward to seeing you. She tells you to call as you are getting there if you...
Read MoreWhat is it we are searching for when we visit a spa? Isn’t it some sort of “experience”? Relaxation, upliftment, solace, the big exhale! A qualitative something. I love the spa experience and the possibilities...
Read MoreGreat customer service is in the details; those nuances, extra touches that delight customers and cause them to remember us in a great way. Often, businesses don’t train their teams on these nuances because they figure...
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