Good to Great Customer Service! What does it take?
We asked a group of customer service reps to choose what training area they needed help with to take their work from good to great. Was it Stress Management? Communication Skills? Time Management? Most CSRs chose "Handling Upset Customers" as their top training need....
Training on Empathy is key to great customer service
Great customer service is in the details; those nuances, extra touches that delight customers and cause them to remember us in a great way. Often, businesses don't train their teams on these nuances because they figure reps either have a way of connecting with a...
