3 Powerful Staff Motivation Questions
When we’re in the zone, enthused and energized we can feel like Leo DiCaprio in Titanic “I’m the … King of the World!” We feel we can help our people, motivate them to be better at what they do. We...
Read MoreAuthor: Adrilia
Looking for Great Customer Service in a Spa
What is it we are searching for when we visit a spa? Isn’t it some sort of “experience”? Relaxation, upliftment, solace, the big exhale! A qualitative something. I love the spa experience and the possibilities...
Read MoreGood to Great Customer Service! What does it take?
We asked a group of customer service reps to choose what training area they needed help with to take their work from good to great. Was it Stress Management? Communication Skills? Time Management? Most CSRs chose “Handling...
Read MoreTraining on Empathy is key to great customer service
Great customer service is in the details; those nuances, extra touches that delight customers and cause them to remember us in a great way. Often, businesses don’t train their teams on these nuances because they figure...
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