It had been a while since I had spoken to my friend. He feels called to embark on a new learning and discovery journey. Everything’s pointing him in that direction but it is a big step and he is cautiously concerned. In...
Read MoreWhen we’re in the zone, enthused and energized we can feel like Leo DiCaprio in Titanic “I’m the … King of the World!” We feel we can help our people, motivate them to be better at what they do. We...
Read MoreWhat is it we are searching for when we visit a spa? Isn’t it some sort of “experience”? Relaxation, upliftment, solace, the big exhale! A qualitative something. I love the spa experience and the possibilities...
Read MoreWe asked a group of customer service reps to choose what training area they needed help with to take their work from good to great. Was it Stress Management? Communication Skills? Time Management? Most CSRs chose “Handling...
Read MoreGreat customer service is in the details; those nuances, extra touches that delight customers and cause them to remember us in a great way. Often, businesses don’t train their teams on these nuances because they figure...
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